Effective Date: 01/01/2026
This Privacy Policy explains how CYBEX PTE LIMITED (“CYBEX”, “we”, “our”, or “us”) collects, stores, uses, processes, and protects information and data within the CYBEX ERP platform and associated services.
CYBEX ERP is a cloud-based enterprise resource planning platform that may integrate with third-party systems including accounting, e-commerce, hospitality, payroll, inventory, financial, and reporting platforms.
By using CYBEX ERP and related services, customers agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
CYBEX ERP may collect and process the following categories of information:
1.1 Customer and Business Information
- Business name
- Trading name
- Company registration details
- Tax Identification Number (TIN)
- VAT registration details
- Business addresses
- Contact persons
- Phone numbers
- Email addresses
1.2 User Account Information
- Usernames
- Passwords (stored in encrypted format)
- User roles and permissions
- Login activity
- Access logs
- Device and browser information
1.3 Transaction and Operational Data
To provide ERP functionality and reporting services, CYBEX ERP stores operational and transactional data including but not limited to:
- Sales transactions
- Purchase transactions
- Inventory movements
- Invoices and quotations
- Credit notes
- Payment records
- Customer and supplier records
- Payroll records
- Time and attendance records
- Financial journals and ledgers
- Audit logs
- VAT and tax reporting information
- Point of Sale (POS) transaction data
- E-commerce orders
- Hotel and booking transactions
- Delivery and fleet records
This information is retained to support:
- Financial reporting
- Historical reporting
- Business analytics
- Audit tracking
- Tax compliance
- FRCS VMS compliance
- Data reconciliation
- Customer support and troubleshooting
- Regulatory and legal obligations
2. Third-Party Integrations
CYBEX ERP may integrate with third-party platforms and services including but not limited to:
- Xero
- MYOB
- Shopify
- RoomMaster
Where integrations are enabled, CYBEX ERP may exchange and process information such as:
- Sales invoices
- Customer information
- Product information
- Inventory data
- Accounting entries
- Booking and accommodation data
- Payment and settlement information
- Tax and VAT information
Data transferred between CYBEX ERP and third-party systems is processed solely for operational, reporting, accounting, compliance, and integration purposes.
Customers are responsible for ensuring they comply with the privacy policies and terms of use of those third-party platforms.
3. Data Hosting and Security
CYBEX ERP is a cloud-based platform and customer data may be stored and processed in secure data centers located outside Fiji.
CYBEX utilizes reputable cloud infrastructure providers and implements standard industry security practices designed to protect customer information and transaction data from unauthorized access, disclosure, alteration, or destruction.
Security measures may include:
- Encrypted communications (SSL/TLS)
- User authentication and access controls
- Role-based permissions
- Firewall and network protection
- System monitoring and logging
- Regular backups and disaster recovery procedures
While CYBEX takes reasonable and commercially accepted steps to secure customer data, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
4. Data Retention
Customer and transaction data may be retained for as long as necessary to:
- Provide CYBEX ERP services
- Maintain historical business and financial reports
- Meet legal and tax obligations
- Support audits and compliance requirements
- Resolve disputes
- Maintain backup and disaster recovery processes
Certain accounting, payroll, tax, and audit records may be retained for extended periods as required by applicable laws and regulations.
5. Use of Data
Customer data and transaction data may be used for:
- Operating and maintaining CYBEX ERP
- Providing customer support
- Generating reports and analytics
- Financial and operational reconciliation
- Compliance with FRCS and other regulatory requirements
- System improvements and feature enhancements
- Integration services
- Security monitoring and fraud prevention
CYBEX does not sell customer data to third parties.
6. Disclosure of Information
CYBEX may disclose information:
- When required by law or regulatory authorities
- To comply with court orders or legal processes
- To trusted service providers assisting in hosting, infrastructure, or support
- To integration partners as authorized by the customer
- To protect the rights, safety, or property of CYBEX, customers, or users
7. Customer Responsibilities
Customers are responsible for:
- Maintaining confidentiality of login credentials
- Managing user access permissions
- Ensuring lawful use of the system
- Obtaining required consent from their own customers or employees where applicable
- Reviewing third-party integration permissions
8. International Data Transfers
Where cloud services or integrations involve international infrastructure, customer data may be processed or stored outside Fiji. CYBEX takes reasonable measures to ensure such data is handled securely and in accordance with applicable privacy and data protection requirements.
9. Access and Correction
Customers may request access to or correction of their information by contacting CYBEX support.
Requests may be subject to verification and applicable legal or regulatory requirements.
10. Changes to this Privacy Policy
CYBEX reserves the right to update or modify this Privacy Policy at any time. Updated versions will be published through official CYBEX channels or platforms.
Continued use of CYBEX ERP after updates constitutes acceptance of the revised Privacy Policy.
11. Contact Information
For privacy-related inquiries, please contact:
CYBEX PTE LIMITED
Email: cybexpte@gmail.com
Phone: +679 9353793
Address: Fiji